Refund policy

We want you to be 100% satisfied with your purchase.

For all products, other than custom embroidery, you are welcome to return or exchange non-custom products at any time within 30 days. Please email us at howdy@StitchRanch.co for help. We'll need the original purchaser's name and order number. Return postage is a flat $4 to be paid by the Customer.

Due to their handcrafted nature, we are unable to accept returns for custom embroidered products, unless there's a manufacturer defect. Then we will, of course, repair or replace it for you at no cost.

If you received your item(s) as a gift you are welcome to return or exchange your item for store credit. Please email us at howdy@StitchRanch.co with the purchaser’s name and the item you would like to return. Don’t worry, you can process a gift exchange without the gift giver knowing!